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Please use this link to fill out an application form to send your message. It is one of the best ways to approach the corporate office of the Hertz Corporation. May 17, November 1, The next day I also stopped into the Hertz location to reconfirm my vehicle would be ready around 9am because I had a appointment at 10am.
The day of my pickup I arrived at 9am, there was no one there. Finally around 10am I am able to speak to Mr. Williams, emphasizing that I had to be somewhere, but was asked to be patient. So I respectfully waited. During all this, Mr. Williams is going back and forth with another gentlemen, who I saw come and go in the same exact rental Nissan truck that I was finally given 3 hours later.
Yes, I was forced to wait until 12 noon to pick up a vehicle which I confirmed twice on the phone and in person 2 days prior.
There was also another couple there as well, had their reservation printed out and everything. I just sat an listened to them get lied to about why their reservation could not be fulfilled.
I was told that the truck would be given to me and not them. They wound up booking from another rental place as they stood there, which is what I should have done. Upon my return of the vehicle there was no one around to accept the vehicle. After waiting an hour, Mr. Williams finally showed up. He proceeds to tell me that there is a tire pressure light on. I responded, there was no light on and I have been sitting for an hour to drop off the car, anything could have fluctuated in that time.
There was no call from Hertz. When I go back to the Hertz location, yes, was forced to wait again because no one was there. Reese Williams told me that the tire had more than one nail. My response, was that we only saw one together and it was in a spot that could be patched.
That why he told me prices. So I asked to see the tire in question because at this point I feel like Mr. Williams is lying to me. There is no tire to show. Can I see pictures of what the tire looked like.
There are no pictures to show. Can I see notes on the tire that was removed from the truck. There were no notes taken. Wheres the guy who took the tire off? So at this point I know Im being lied too. Any business who does GOOD business always has proof. For all I know Hertz is working with Midas to sell tires since it is the same location. All Hertz is, is just bunch of liars who produce horrible customers service. That box that they place in the window seems to be a scam. For the bill to come a month and a half later is just ridiculous.
If I could give Hertz negative rating I would. I will be sharing this letter on as many websites, forums and blogs as possible so that people will use other companies to avoid this headache and just overall horrible service.
It is beyond disgraceful when all Hertz sees is dollar signs and not the people or customers they are receiving them from. You claim to be a diverse supporting company yet an HR manager posted transphobic comments on a Facebook page run by Sophie Labelle who is the creator of Assigned Male and getting ready to go on a European tour to promote her book.
Here are the comments made Chris McFadden How delusional can this disgusting blob get? Oh and here is the person in questions Facebook page facebook. I feel that the situation leading up to the decision had very little to nothing to do with me and I wish to be removed from the list.
She asked the individual who rented the vehicle to add me as a driver so that I may retrieve the vehicle, and he agreed. After arriving at the impound lot, the owner informed me that since the vehicle was seized from a non-operator on the contract that the entire contract was now void and the vehicle could only be recovered by HERTZ.
If there is any way to look at timestamps it should read that the contract with my name was done after the vehicle was impounded. As you can see, I was not the renter nor the driver of the vehicle in question. I was only added as a driver after the vehicle was already impounded and it was only to return the vehicle to HERTZ. I am now stationed in a middle eastern country where HERTZ seems to be the only rental company for American citizens and due to this issue im not allowed to rent a vehicle.
I Have to live here for a year and am forced to hitch rides instead of renting my own vehicle. HERTZ, please fix this situation. I have been told they have no way to mail anything and they have no way to email me anything. It has been 13 weeks now and a lot of phone calls and excuses. Is you pension department really in a little black box with no ability to communicate?
I am trying to close on a home and you entire company cannot verify you have the pension funds. What a disappointment. We normally rent cars all the times from Hertz.
This time I rented a car in Graz Austria. The lady who was at the desk spoke a little english. She gave us the key of the car after doing all paper work and said that the car has no damages and it is full of gas. Was nighttime and hardly could find the car. After driving the car from Graz to Viena next day in morning. We went to return the car and attendant tell us that the car has a damage. It is not even visible. We did not even park the car next to another car.
I thought that they would understand that we did not damaged the care whatsoever, but thought this might be formality. That is nonsense. Wont use this car rental company anymore. I was a bit upset but Lynn Went about her job like a pro and toke care of me and my needs.
Today too many people will Only complain and not take the time to thank people who go above and beyond to take care of the customer so I only hope Lynn gets some due recognition. Thank you Lynn and Hertz you have a great employee.
Robert Koenig. I applied to hertz on 11 diff occasions i feel like im being discriminated by the regional branch field recruiter michael gosslin based out of Boston Ma also i had several interviews with them where the manager would offer me a higher position then what i applied for because i actually have experience in the Industry and Mr Gosslin would call me and shatter my dreams but then i would look on the post the next day and the job was still available even tho Mr Gosslin would say the position was filled I reached out to corporate on two different occasions i did receive one phone call from them but nothing has happened i was told they love my passion determination and drive…hmmm so why not hire me then????
I rented a vehicle in Sacramento airport. After a couple day I needed to head down to Los Angeles. I tried to call but was re-directed to the out sourced cheap labor call center where they could do nothing more than I can on the website. They would also try to call your Sacramento office and also no answer.
This went on for 2 days and I went to Los Angeles. I finally sat on the phone for an hour and reached Sacramento via your call center patching me thru. This is not the first time I have had this problem and I am a 5 star presidents circle member but for what? Your customer service is sub par at best and if you want to keep me as a loyal customer you will reach out to me with an explanation as to what you are doing about the communication issue along with a reimbursement of some of my rental as if I knew and could reach someone the first day I would have returned the vehicle at sac and got a cheaper one way option with another company.
My husband and I had travel plans to drive to Maine. The sole purpose of renting this vehicle was to avoid putting mileage on my personal vehicle. We had to drive 4. After reserving this car 4 months ahead of time i find out after driving 4 hours out of our way they have no car for us to pick up! How could a company just leave people hanging like that!! He offered absolutely no alternative solutions to try and find us another vehicle. So unprofessional!!! I was so upset. This was a tremendous inconvenience for our travel plans.
I thought of Hertz as a top of the line rental company. They are the worse company out there!! Restrictions after what we encountered!! Good luck to anyone who has to deal with these people. That sounds very similar to what just happened to my son and his fiance in College Station, TX. They made the reservation 3 weeks ago and had pre-paid for it. They arrived 5 minutes before their rental time and the office was closed. After spending 10 minutes trying to locate someone, they called the emergency number on the door and were informed that the office closed and it was basically their fault for being late.
They transferred their rental to the airport location only to be informed they did have a single vehicle available. Customer NO service basically tried to blame them for the situation.
The saga went on and on. After the way they were treated, I will never rent from them again! Employees constantly lie and deceive. I was told that a representative would call me regarding questions regarding my rental. What is worse, when I finally got in contact with customer service, they told me that Roadside service always tells people that but they never do it.
I had stopped renting from Hertz due to these exact same service issues. I was in a pinch and could not find any other option so reluctantly I found myself renting from Hertz again. Worst customer service I have ever experienced…hands down! Most notably a trip to Vancouver, WA in July. I made an online reservation as I always do for a care for myself and 4 kids. When it was time to get the rental care, I was told by the location supervisor they were sold out for the week.
This was not a simple case of renters not bringing their cars back on time. I asked the supervisor why then would I have been allowed to rent a vehicle and she responded that the online res system does not know their inventory.
No one would take accountability and my family and I were left without a car to get around on our vacation. I half of my day calling around to other companies who were also sold out for the week. I finally got in touch with Enterprise and they had 2 cars available for pick so I went to get one.
They seem to have no problem ruining vacation plans for people. I planned a trip to visit family in Michigan to attend a wedding in October I pre-booked my rental car with Hertz through Triple A. Wednesday, October 5, I flew into the Detroit, Michigan Airport, took the shuttle to Hertz to pick up my rental car.
I was given a Chevy Spark and was ready for my wonderful vacation with family. I left the Detroit Airport to Montrose, Michigan, 1. I arrived in Montrose to meet up with family. That same afternoon I went with two family members to the grocery store to pick up items for the house. Upon leaving the store I pulled onto the main road and the car would not accelerate. The engine light came on and there was very little power even with the gas pedal to the floor.
I was able to ride in the emergency lane to another driveway and pull off the road. After gathering my barrens of all of us almost being killed in traffic, I was able to get the car back to the house and called Hertz Rental.
I was on the phone with Hertz customer service at least 45 minutes and was told a tow truck would be coming and the car needed to be towed back to the Detroit Airport, 1. I asked if someone could ride along with me with the tow truck driver as I am a female and did not feel comfortable riding with a male driver by myself.
Hertz rental told me that three people can sit in the cab and that would not be a problem. The tow truck driver arrived and had another male in the cab with him. There was no way I was driving with two men by myself for 1. Please Note the tow truck driver notified me that there are many recalls on this vehicle and he has been called to many customers driving a Chevy Spark with the same situation.
Not sure why a car rental company would risk the liability of having this vehicle in their fleet of rental cars. I consulted with family members in the area and they mentioned there is another airport closer, Bishop Airport. I contacted Hertz rental and suggested the car be towed to Bishop Airport and I would have to go there the next day to get another car. Thursday, October 6, I was able to get a ride with a family member to Bishop Airport to get another Hertz rental car.
Upon arrival, customer service was very rude. They could not find the Chevy Spark in the lot and would not give me another rental car until the other car was found. The manager came out of the back to help me at least she had better customer service skills then the other guy at the front desk. They rented me another compact car, not great but much better than the Chevy Spark. My trip ended Tuesday, October 11, I returned the car to the Detroit, Michigan Airport and was not very pleased with the front desk customer service as they were very rude.
After returning home, I disputed the pre-paid purchase with my credit card company and they issued me a provisional credit while they researched the transaction. After the credit card company completed their investigation they concluded the provisional credit originally issued to my account is now permanent.
Which means the credit card company agreed with my report about my bad experience with Hertz. Several months pass and then I receive a letter from a collection agency. I contact the collection agency to dispute this claim, as instructed by the collection agency rep. I wrote a letter dated March 16, disputing the claim. Since then I have received three 3 calls from the collection agency and it is now August ; this is harassment. I tried to contact Hertz directly to talk to a manager and no one will talk to me.
It is the worst customer service I have ever experienced. I used my points for two free days and I extended the car for 3 extra days. The amount quoted for those 3 days was I call customer service and they took of or but still have a charge off and some change.
When i saw the charges today on my card I decided to call the customer service to dispute is. The guy that answer the phone was really rude and put the music on while I was speaking to him and also hang up.
I have been a loyal customer to hertz for 9 years and never had to go thru this. I need someone to fix my charges and talk to whoever had done that to me. Upon taking the position, I was told it is a position where if I work hard, I can get promoted quickly and during that time I was promoted to Management Associate in January This promotion came with a pay increase which I worked hard to get because they did away with bonuses on how much you sell.
I have been a gold member for 20 years and I have been very happy with the service. David Hayer, Branch Manager, of the Hertz Rental on Midlothian is rude, childish and should not be in a place of management. I rented a vehicle through the number. He proceeded to berate me, question my intelligence, question my religious preference and said I used language I did not use.
I was there with a friend so I have witness to all this taking place. Hertz, if this is how you allow your managers to talk to customers, you will not be in business at that location much longer. I made my reservation days in advance online through carrentals. I went to pick up my car and waited 1 and half hours to get car and leave, and took an hour and 10 minutes for an attendant to speak with me and process my paperwork.
Very disappointed is an understatement! Just wanted to let everyone how they ruined my daughters wedding weekend. My daughter and her new husband were leaving for Chicago airport to go home when her hubby accidentally locked the keys in the car trunk, we called AA who promptly came md unlocked the car doors only to find there was no way into the trunk without a key, we called Hertz, had it towed to the local office, they could not open it, and eventually ended getting to towed to the Kia dealership which was closed by then as thing has taken hours and my daughters luggage was in the trunk.
I have been using the Hertz office in Coral Springs, Florida for several years now. Unfortunately, I cannot remember her name and she has assisted me on a couple of different occasions.
She is extremely efficient and very professional every time. Her office was super busy the weekend I came in to rent a car. She is definitely a multi tasker doing her best assisting her clients with getting us in and out as quickly as possible. She is great! Thank you,. On June 22, , I went to pick up a prepaid rental car on my lunch break so that I could take my son to his college orientation.
I got to the rental car company only to find out that they have just changed their policies a few months ago. I was not able to get the rental car because I was using a debit card. I was shocked but if that is the new policy for a debit card, I will just have to go somewhere else. The issue became when it was time to refund me the funds. I was told that I was to call 1 ask for the billing department and they should be able to refund me the funds ASAP.
I called the number as soon as I walked out the door. I asked for a refund and told them the urgency of getting it within the same day because now, I had to find another rental car. I have a major issue with this because I did not have the extra funds to get another car and had to make some sacrifices to get it.
I called back as soon as they opened this morning and the lady told me it will be here within business days and basically I just have to wait. I told her that I never received an email about the refund or receipt. I was told that I would have to wait for that as well. I recently took a trip with a couple of friends to Maine. We flew into Portsmouth, New Hampshire so we rented a car from Hertz. On our return Saturday, our flight was delayed numerous times due to bad weather.
Being 2 hours from the airport we were worried about getting the car back and getting to the airport on time. We called Hertz and spoke with Ed Young. He was so helpful. The customer service was spectacular. I wish all company representatives were so good. I rented the car with two 9 year olds, and I am almost 6 months pregnant. No way anyone smoked in the car, yet they refuse to remove the charge. My credit card company has since filed a dispute for the charge, but this will be the last time I rent from Hertz.
He took several other customers ahead of me. I called there and they were completely rude. The associate talked over me and consistently cut me off. As a manager she was a terrible role model in this situation.
Those girls have no idea how to be great or know how to treat customers any better, because they have a poor example of a leader. To top things off customer service call center even told me as well before I dropped the car off that I would only pay the amount I thought I was to pay. Got to the counter it was completely different. Called customer service back and they said they already fixed it, and now I would have to wait to speak with customer service Monday.
I reserved a car for a pick up May 4th. I received a call that morning, stating they did not have the size I needed and they were doing their best to locate a car. By the end of the business day, I contacted the company and they informed me they could not locate a car for me.
The person working the counter was very pleasant. I do not have an issue with whom I spoke with, but with the company over all.
I called and spoke with a person in Corporate on May 8th and the only thing he stated, was an apologize. I had to rent with another company on short notice at double the cost. Just not acceptable. Very dissatisfied. I had a reservation — appointment on Wednesday 1pm at john glen dr in concord ca.
The establishment was a joke about ten customers waiting and hertz clueless employees. The clerk told me I needed to sign in. I waited patiently for 30 mins and no one assisted. The lyft clerks were in a separate office with there child and never showed any type of courtesy for their waiting appointments.
I then left with no car and was told it would be a three hour wait. I will never rent from Hertz again horrible customer service close to nonexistent. My afternoon was a waste of time even with an appointment. Dear Corporate Hertz, I was assuming my story was one of merely a few but, after reading many of these others I seem to be seeing a trend.
I was given a Toyota Yaris. I also was offered insurance but, was NOT informed this was through a 3rd party company. I reserved the car for friday 8am returning sunday at 8am for a 48 hour rental. Upon receiving the car I had to go back inside to confirm that they had doXXXXented the stains the car had, without getting my signature to prove the cars stains I reluctantly took the car, after an entire hour. I hit the interstate where the speed limit reached 75 mph and started to notice the problems, the car was very very loud, seemed to not handle the highway speeds and was all over the road.
When I was safely able to exit the interstate I pulled over to see what the problem was to learn that I had a vehicle with less than 10, miles on it and the bumper was actually falling off. I called road side assistance and they told me I was welcome to exchange the vehicle if Id like to drive to kansas city, I was an entire state and over miles away from kansas city??? Terrified on the drive home, I returned the vehicle and was told the company. After reading some of these complaints I fear since I booked online I too was punished for doing so.
I had a good friend rent a car from hertz for the past weekend. I was with her through the whole rental. We arrived at hertz in Bowling Green Ohio S. Main St. The man that waited on her was not helpful. He only ask her name, ask if she had her credit card, and ask if any others drivers. Printed a receipt and handed her the keys. She got in the car drove down the street had to call and let them know that the car did not even have a full tank of gas.
So had to take the car back. Returned the car today and got charged for smoking in the car. Told them no one said that there is not smoking in the. No signs posted showing that there is no smoking unless you have a 3 years that can read. Because that is how far off the ground this hertz had their no smoking. The whole process took maybe 5 minutes. I will not have anyone I know rent for hertz anywhere. The one that printed the receipt on March 2 could not even look me in the eye today and talk to me like a man.
Because he knew he was lying about telling us no smoking. We are the type of women that have enough respect to not smoking somewhere there is no smoking. First time renting from here and will never use another hertz rental again.
And other customers can be allergic to smoke. Inconsiderate on your part. Regardless of whats posted in the vehicle common sense should tell you not to smoke if your not sure. Do you know that Hertz owns, Thrifty and Dollar rental!!? Anyone had email address for Executives for Hertz and Dollar. We had signed up online through Kayak. So, we go, get the car no problem, enjoy our time in Florida. I am so mad right now, but what do you do but pay and catch your flight home.
Once home, I start checking into things, call hertz, get no satisfaction but a rude women on the phone. Instead, Hertz took 16 hours from my life that I will never get back. Then, I noticed the cracked tail light. My idea was that Hertz could simply swap out my current car with a different one at a pre-determined time the next morning.
It would be a simple fix. A recording said that because of my reservation number, corporate Hertz would NOT talk to me about my reservation. I have learned that they code Priceline, hotwire and other online deals with these numbers. The local office is in charge of these reservations and often is the final say on accepting these reservations.
So, I tried to use the local number that I found buried in those weird cards given to me with my reservation. This number had several extensions that I was to hit if I had a problem with my reservation. The last one, always ended up with lost and found. Three others were rarely answered. At around that night I had received my car at close to 7 pm and started calling at 10 pm I had a live person. This person could understand my contract number. I asked her why. She said because she was in a room with a lot of other people on the phone.
I told her about my car swap idea. I suggested that she use her headphones which would eliminate that issue. Then she asked me to repeat my first name 5 times. I asked to speak with her supervisor. For this request as with my swap out idea, she had no problem hearing me. She said I could be connected at any time. Again, I would like to note that she was hearing me fine now. I asked her to do the report. She again refused and hung up. Multiple calls for the next 90 minutes or so yielded nothing but recorded Hertz ads, a hold into nothingness, or lost and found.
So, I called Priceline. Someone in another country politely put me on hold while they researched my issue with their supervisor. The gentleman came back on line and said no, as his supervisor reminded him, per his manual, only Hertz could help me and I should call them. He connected me and I once again reached lost and found. It was near midnight now, I called the emergency road crew which is charged with helping you when your car breaks down or you are in an accident.
I had no answer for that. They also thought my idea to swap cars made sense. After multiple calls, I convinced them to come and get my broken, unsafe car. They expedited a tow truck and logged an incident report.
His supervisor called before to make sure I was aware that he was on his way. The process was both courteous and professional. They had offered to give me a ride to the airport. They assumed that because the desk was open for 24 hours, I would receive a car immediately. I voiced reservations about this plan multiple times, but ultimately gave in just to get this ridiculous issue over with.
The tow truck driver dropped me off. I walked into a dim garage. It was in the morning. No one was there. The Reagan Airport was closed until AM. There was no shuttle, no skyway to the closed terminal. I was on my own in a dark garage and in a strange city. Shadowy people walked through the garage. OK, now I was afraid. Still hopeful that I would find a Hertz employee, I went to the second floor as I was told that was where I was supposed to return the rental I no longer had possession of.
I also saw a sign that stated that Hertz was in the process of moving operations from the first floor to the second. I found a Hertz office desk on the second floor which had a light on over it, but no one was there. It was not anything like a check-in counter, rather a simple desk. I checked it multiple times over the next hour in the hope that someone would come. No one did. Feeling panic, I called the number for rental issues and its five extensions multiple times. I never got an answer.
Finally, I called the emergency roadside service. It was am. This time I was told by them that there was no 24 hour desk. The person left at am.
I could only wonder how this person managed to be invisible. They asked me if I felt my unsafe. She called back a few minutes later promising me a cab in about 15 minutes.
They were very upset. I called the cab company who answered promptly. This is the company Hertz should benchmark for customer service. I was frightened, waiting for my purse with tablet, wallet and phone to be stolen. I was defeated. Obama Headquarters Camp Hill Pa. Capital One Tysons Corner Headquarters. Kelloggs Corporate Office Address. Qualawash Corporate Office. We are proud to be the only true global car rental company, providing quality car rental service for over 90 years.
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